Calian is currently hiring Crisis Support Workers to support a 911 call centre for a public safety organization.

We are looking for 12 hour coverage (7AM-7PM and 7PM-7AM).

Offer immediate de-escalation and support to those experiencing a mental health crisis
Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
Decrease the volume of non-emergent mental health-related calls
Reduce the use of public safety personnel for non-emergent responses when appropriate
Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.

University degree or college diploma in psychology, social work, nursing, counselling or equivalent.
Telephone crisis service delivery, preferably more than 2 years’ experience
Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
Delivery of over the phone assessments and safety planning
Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
Critical thinking and problem-solving skills
Ability to effectively and efficiently navigate multiple computer systems
Ability to work well both independently and as part of a multi-disciplinary team.

Compensation

$33-$35/hour plus shift premium

Vacancy

There are 7 vacancies