{"id":51509,"date":"2026-06-16T09:14:51","date_gmt":"2026-06-16T13:14:51","guid":{"rendered":"https:\/\/careers.calian.com\/careers\/df-bilingual-supervisor-57746\/"},"modified":"2026-06-23T15:24:35","modified_gmt":"2026-06-23T19:24:35","slug":"df-bilingual-supervisor-57746","status":"publish","type":"career","link":"https:\/\/careers.calian.com\/fr-ca\/careers\/df-bilingual-supervisor-57746\/","title":{"rendered":"Bilingual Supervisor"},"content":{"rendered":"<h3>Position Overview<\/h3>\n<p>The Supervisor is responsible for overseeing day-to-day operations across clinical coordination, case management, or reimbursement support functions. The Supervisor ensures high-quality service delivery to patients and healthcare providers, supports program performance, and leads a team of direct reports to meet KPIs. This role requires strong collaboration with Program Managers and other operational leaders to ensure seamless execution of PSP initiatives.<\/p>\n<p><!--CareersInnerInfo--><\/p>\n<h3>Responsibilities<\/h3>\n<ul>\n<li>Act as a primary point of contact for team members and internal stakeholders regarding operational questions and escalations<\/li>\n<li>Supervise and support staff across either CC, RS or CM functions<\/li>\n<li>Resolve escalated issues and coordinate with cross-functional teams to ensure timely resolution<\/li>\n<li>Monitor and evaluate team performance, provide ongoing feedback, and conduct performance evaluations<\/li>\n<li>Participate in recruitment, onboarding, and training of new staff<\/li>\n<li>Ensure accurate documentation, data entry, and reporting in compliance with SOPs and regulatory requirements<\/li>\n<li>Oversee the collection of analysis of statistical, financial, and reimbursement data<\/li>\n<li>Collaborate with Program Managers to meet program KPIs and client expectations<\/li>\n<li>Develop and implement performance improvement initiatives<\/li>\n<li>Maintain strong client relationship and ensure service excellence<\/li>\n<li>Fulfill other duties as required<\/li>\n<\/ul>\n<h3>Qualifications<\/h3>\n<ul>\n<li>College or University degree in a relevant field<\/li>\n<li>1-2 years of previous supervisory or management experience is required<\/li>\n<li>Experience in PSP, Managing Clinical Coordinators, Reimbursement Specialists or Case Managers<\/li>\n<li>1+ years&rsquo; experience working with pharmaceutical clients<\/li>\n<li>Bilingualism in English and French is mandatory<\/li>\n<\/ul>\n<h3>Additional Requirements<\/h3>\n<ul>\n<li>Strong leadership and team management skills<\/li>\n<li>Excellent written and verbal communication abilities<\/li>\n<li>High attention to detail and documentation accuracy<\/li>\n<li>Strong time management and organization skills<\/li>\n<li>Analytical and problem-solving capabilities<\/li>\n<li>Customer service excellence in interactions with patients, healthcare professionals, and clients<\/li>\n<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)<\/li>\n<li>Ability to work independently and collaboratively in a face-paced environment<\/li>\n<li>Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer (finite movements such as typing and other office functions)<\/li>\n<li>Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen<\/li>\n<li>Must be flexible to work extended hours, including weekends and evenings, to support operations requirements<\/li>\n<\/ul>\n<p>Compensation<\/p>\n<ul>\n<li>The rate offered ranges between $57,000-$60,000\/annum<\/li>\n<\/ul>\n<p>Vacancy<\/p>\n<ul>\n<li>We have 1 available position.<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","class_list":["post-51509","career","type-career","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bilingual Supervisor - Calian Careers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/careers.calian.com\/fr-ca\/careers\/df-bilingual-supervisor-57746\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bilingual Supervisor - Calian Careers\" \/>\n<meta property=\"og:description\" content=\"Position Overview The Supervisor is responsible for overseeing day-to-day operations across clinical coordination, case management, or reimbursement support functions. 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