Position Overview

The Manager, Managed Security Services (SOC) is responsible for the successful delivery of high-quality managed security services in alignment with Statements of Work (SOWs) and service level commitments. This role provides leadership, mentoring, and active coaching to SOC analysts while ensuring exceptional customer outcomes, operational efficiency, and continuous service improvement. The position blends strategic leadership with hands-on technical expertise across SIEM, EDR/XDR, and global security operations in a hybrid environment.

Responsibilities

Lead day-to-day operations of SOC analysts and oversee 24/7/365 monitoring, including MSSP relationships

Define, maintain, and improve SOC playbooks, runbooks, SOPs, triage procedures, and knowledge base content

Enforce and manage SLAs, KPIs, and OLAs (e.g., MTTD, MTTR, alert quality)

Supervise incident investigations, root cause analysis, and quality assurance reviews

Drive process improvement initiatives to enhance efficiency, scalability, and service value

Ensure accurate resource assignment, workload prioritization, and scheduling aligned to SOWs

Lead departmental and customer-facing meetings, delivering clear and effective communications

Build and maintain strong customer relationships, managing escalations as a trusted partner

Coach, mentor, and develop team members through structured feedback, QA assessments, and performance management

Recognize and reward behaviors that improve customer loyalty and team collaboration

Support new service launches, RFPs/RFQs, customer onboardings, and service performance improvements

Prepare executive-level reporting and briefings on investigations and service metrics

Represent the organization at industry events and begin establishing thought leadership

Qualifications

Bachelor’s degree in Computer Science, Information Security, Engineering, Information Systems, or equivalent experience

7+ years of cybersecurity experience in a SOC, MSSP, or client-focused security environment

2+ years leading cybersecurity projects or initiatives with measurable business impact

Demonstrated experience managing SOC teams, incident response programs, or MSSP operations

Expert knowledge of SIEM, SOAR, EDR/XDR, IDS/IPS, vulnerability management, and cloud security platforms

Familiarity with Azure and/or GCP security controls

Experience with MITRE ATT&CK, penetration testing methodologies, and incident response

Strong analytical, problem-solving, and communication skills

Experience preparing briefings for senior leadership and customer stakeholders

Additional Requirements

Security certifications preferred (e.g., SANS GIAC/GCIH, EC-Council, CompTIA, CISSP, CISM)

Experience with ELK Stack, Windows and *nix systems, and log analysis

Programming or scripting experience preferred

Willingness and demonstrated ability to adopt and effectively use AI tools

QA implementation and oversight experience

Ability to work in a hybrid environment and participate in on-call or escalation support as required

Compensation

Salary Range: $140,000-$150,000

Vacancy

We have 1 available position for this role.

#LI-SL1# #SF#

How we hire