Position Overview

The Application Administrator is responsible for the configuration, maintenance, training, and support of Software as a System (SaaS), and Microsoft 365 applications at Calian. In addition, the Application Administrator will work closely with IS Business Systems Analysts and end users to ensure solution integrity within the tools, including building and maintaining solutions.

Responsibilities

• Provide end-user support of SaaS/Cloud-based solutions which includes, but is not limited to electronic signatures, automated workflows, customer relationship management/sales/marketing support, travel expense management, communications/intranet, and Microsoft 365 productivity tools

• Analyze, resolve, and communicate the root cause and corrective actions of reported issues to clients in non-technical terms

• Intake of requested application enhancements, configuration and testing of applicable solution

• Test and deploy application updates and fixes before release to ensure quality

• Work closely with business users and the Business Systems Analyst team to identify and implement application improvements

• As a component of continuous improvement, maintain awareness of upcoming tool releases and enhancements to be able to implement and communicate the changes within the Calian environment

• Prepare and maintain documentation of the supported enterprise applications to assist with support and training, including but not limited to process flows, procedures, end-user manuals and training materials

• Understand Calian application data models to extract data, develop analytics, reporting and data visualizations in BI tools and platforms, based on enterprise-level processes and business requirements

Qualifications

• Computer related college diploma or equivalent, preferred

• 3-5 years’ of demonstrated hands-on experience, required, supporting SaaS applications, including issue resolution, user enablement, and workflow optimization within a business applications context

• 3-5 years’ of demonstrated experience, required, with configuration, back-end administration, and platform management of SaaS systems

• Experience supporting Atlassian (JSM, Jira and Confluence) applications is desired

• Experience with Microsoft Power Automate is desired

• Knowledge of Hubspot, DocuSign and Concur will be an asset

• A clear sense of urgency to achieve results. A “can-do”, “let’s make it happen” attitude and a focus on a positive customer experience

• Ability to identify efficiencies and make suggestions for continuous growth and improvement with a commitment to excellence

• Initiative-oriented, and able to work independently with all levels to help them achieve their business goals

• Ability to develop business acumen to be able to translate business needs into technology solutions

• Ability to conduct research regarding new or related tools and technologies, based on business requirements

• Ability to understand new technologies and process changes and learn/adapt quickly

• Ability to present ideas in business-friendly and user-friendly language

• Flexibility and calmness in dealing with managing multiple priorities and projects simultaneously with a track record of creativity and innovation in problem solving

#LI-AS1# #SF#

How we hire

  • Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It’s also an opportunity for you to gauge if a role at Calian is the right fit for you.

    Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to  just be your authentic self! 
  • Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our  culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.  

    During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help. 

  • We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines: 

    • Do your research on Calian, the department, and team you are looking to join 
    • Add a cover letter that explains why you are a good fit for this position  
    • Share a portfolio, personal websites, or links to your professional social media 
    • In your CV, highlight your key achievements – this is your time to brag 
    • Include dates! Share the timeline of your experience 
    • Stand out by tailoring your resume to each position you apply to  
    • Only apply to roles you’re genuinely interested in and that align to your experience 
    • Be prepared! Do your research on Calian, the department, and team you are looking to join
    • View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work  experience 
    • Prepare a list of questions to ask us 
    • Dress business casual for your interview (virtual and in person) 
    • We assess your skills and fit, you assess our fit for you 
    • We keep you updated and share expectations as we make progress in the recruiting cycle  
    • Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process