On-site l Ottawa, ON

Position Overview

As a Senior Workplace Technology Specialist, you are the on-site representative of our Information Systems (IS) team at one of Calian’s larger remote locations. Working in close collaboration with our central IS hub, you ensure critical manufacturing, engineering, workstation, and collaboration technologies remain operational and user-friendly during core business hours. You also uphold and embed our IS best practices and policies locally. Beyond daily troubleshooting, you act as a bridge between the site’s business unit(s) and the broader IS organization. In this capacity, you partner with the IS Service Desk and Operations teams, playing a key role in supporting site growth and continuously improving processes.

Responsibilities

• On-Site IT Support: Serve as the on-site extension of the corporate IS team. Investigate, triage, and resolve issues affecting workstations, applications, meeting rooms, printers (including label printers), local servers, and network connectivity.

• OT Network Troubleshooting: Diagnose manufacturing/engineering network (Operational Technology) issues, determining whether the cause lies in networking/OS or in specific machinery/applications. Coordinate efforts between local OT/engineering teams and IS analysts and manage vendor escalation when required.

• Incident Escalation & Resolution: Act as the primary on-site escalation point for the Service Desk on user issues. Take ownership of high-severity incidents, seeing them through to full resolution or appropriate hand-off. Support Service Desk and Operations teams by managing escalations, documenting resolutions, and training staff as needed.

• Infrastructure Maintenance: Maintain up-to-date site documentation (inventory of equipment, network diagrams, vendor contacts, runbooks). Perform site-level network configuration and troubleshooting in collaboration with IS Operations teams.

• Project Support: Participate in new site initiatives such as expansions or technology rollouts. Provide input on application, network, and systems needs during project planning, working closely with IS Operations teams to ensure successful site growth and build-out.

• Process Improvement: Collaborate with the broader Information Systems team to refine on-site IT processes and follow up on outstanding support tickets. Champion adherence to Service Level Objectives (SLOs) to ensure timely and quality service.

• Systems Administration: Assist with server and directory services (e.g. Active Directory, file/print services) and virtualization environment support. Monitor performance, troubleshoot operating system and on-premise application issues, and document any changes. Help with capacity planning to anticipate future needs.

• Other duties as required in the context of the role, consistent with the above responsibilities

Qualifications

• Communication & People Skills: Excellent communication, documentation, and interpersonal skills, with the ability to interact effectively at all levels of the organization and with external vendors.

• Leadership & Mentorship: Aptitude for leadership – for example, willingness to assist the Service Desk Team Lead in mentoring and guiding colleagues (especially those less experienced), and in documenting best practices.

• Systems Administration Knowledge: Proficiency in systems administration fundamentals – including installation, configuration, patch management, and troubleshooting of local servers and directory services.

• Windows OS Expertise: Experience supporting Windows client and server platforms (e.g. Windows 11 and common Windows Server operating systems).

• Networking Proficiency: Solid understanding of networking concepts – IP addressing, VLANs, routing, switching, wireless troubleshooting, and basic firewall principles.

• Hardware/OT Experience: Experience with printers (including label printers) and familiarity with operational technology edge devices, or the ability to quickly coordinate vendor support for such devices.

• Service Desk Tools: Expertise with IT support tools, including ticketing systems, remote access utilities, and use of diagnostic commands (e.g. ping, tracert, ipconfig, netstat).

• Education: Bachelor’s degree in information technology or a related field is preferred; equivalent practical experience will be considered.

• Experience: Approximately 5+ years of experience in IT support roles (Service Desk, Systems Administration, Networking, and/or Application Support).

• Automation & AI: Experience leveraging generative artificial intelligence for automating IT services is a plus (e.g. using AI tools to streamline support tasks).

• Compliance Knowledge: Familiarity with IT security or quality frameworks such as NIST and ISO 27001 is an asset.

Additional Requirements

• This role requires eligibility to obtain Secret level security clearance.

Compensation

$84,000 – $95,000

Vacancy

We have 1 available position(s).

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